Services

1. Request City Services
2. Welcome to Roanoke
   1. Neighborhood Services
   2. Permits & Inspections
   3. Code Enforcement
   4. Trash & Recycling
   5. Register to Vote
   6. Dog Licenses
   7. Housing
   8. Job Opportunities
   9. Register Your Vehicle
   10. Pay Taxes & Bills
       1. Pay by Credit Card
       2. Pay by eCheck
   11. Transportation
   12. Utilities
       1. Electricity
       2. Natural Gas
       3. Solid Waste Management
       4. Water/Sewer
       5. Stormwater
3. Stay Connected
   1. Social Media
   2. Citizen Engagement
   3. E-mail Alerts
   4. Plan Roanoke
4. Community
   1. Education
   2. Social Services
   3. Libraries
   4. Parks & Recreation
   5. Entertainment
   6. Events
   7. Arts & Culture
   8. Greenways
   9. StarCam
   10. GIS & Real Estate
5. Safety
   1. Crime Prevention
   2. E-911 Center
   3. Emergency Management
   4. Fire-EMS
   5. Police
   6. Sheriff
6. Environment
   1. Parks
   2. Recycling
   3. Sustainability
   4. Stormwater
   5. Trails & Greenways
   6. Environmental Management

News

Government

1. Appointed Officials
   1. City Attorney
      1. Goals & Objectives
      2. Legal Links
      3. Referral for Other Legal Matters
   2. City Clerk
      1. City Clerk Online
      2. City Council
      3. Council-Appointed Bodies
      4. City Code
      5. Meetings Agendas & Public Hearing Notices
      6. Freedom of Information Act
      7. Ceremonial Document Request Guidelines
      8. Mayor/Council Member Event Attendance Form
      9. "Lunch with the Mayor" Employee Request Form
      10. Sign-Up Form to Speak Before City Council
   3. City Manager
      1. Charitable Solicitors
      2. Citizen Engagement
         1. Social Media
         2. Street Safe Campaign
         3. Plan Roanoke
         4. Welcoming Roanoke
      3. City Manager's Blog
      4. Communications
         1. Media Relations Policy
         2. Inside Roanoke monthly TV show
         3. Roanoke Recap
         4. Roanoke Valley Television, Channel 3
            1. Regional Agreement
         5. Freedom of Information Act
         6. Awards
      5. Neighborhood Services
         1. Links to Neighborhoods
            1. Northeast Roanoke Neighborhood Groups
               1. Airlee Court Neighborhood Watch
               2. Historic Gainsboro Preservation District
               3. Wildwood Civic League
            2. Northwest Roanoke Neighborhood Groups
               1. Fairland Civic Organization
               2. Gainsborough Southwest Community Organization, Inc
               3. Greater Grandview Area Neighborhood Watch Assoc.
               4. Loudon-Melrose Neighborhood Organization, Inc.
               5. Melrose-Rugby Neighborhood Forum, Inc.
               6. Miller Court Neighborhood Alliance
               7. Northwest Neighborhood Improvement Council
               8. NW Neighborhood Environmental Organization
            3. Southeast Roanoke Neighborhood Groups
               1. Belmont Neighborhood Association
               2. Riverdale Farm Neighborhood Organization
               3. Riverland / Walnut Hill Neighbors
               4. Southeast Action Forum, Inc
               5. Starview Heights Neighborhood Watch
            4. Southwest Roanoke Neighborhood Groups
               1. Grandin Court Neighborhood Assoc.
               2. Greater Deyerle Neighborhood Association
               3. Hurt Park Neighborhood Alliance, Inc.
               4. Mountain View Neighborhood Association, Inc.
               5. Neighbors in South Roanoke
               6. Norwich Neighborhood Alliance
               7. Old Southwest, Inc.
               8. Raleigh Court Neighborhood Association, Inc.
               9. Wasena Neighborhood Forum
         2. Roanoke Neighborhood Advocates
            1. Application for Appointment
               1. Thank You for applying for appointment to the RNA
            2. RNA Members
            3. RNA Meeting Information
            4. RNA Meeting Minutes
         3. Neighborhood Meetings Calendar
         4. Organizing Your Neighborhood
            1. Getting Started
            2. How to Become Recognized
            3. Creating a Neighborhood Crime Watch
            4. Organizing a Neighborhood Block Party
            5. Organizing a Neighborhood Clean-up Event
         5. Programs and Activities
            1. Annual City Neighborhoods' Awards Program
               1. Neighborhood Award Nomination Form
               2. Neighborhood Communications Award
               3. Neighborhood Improvement Award
               4. Neighborhood Volunteer / Leadership Award
               5. Neighborhood Unsung Hero Award
               6. Neighborhood Youth Volunteer Award
               7. Neighborhood-Community Partnership Award
               8. Neighborhood-City Partnership Award
               9. Neighborhood Arts Award
               10. Neighborhood All-Star Award
               11. Register to Attend the Neighborhood Awards Dinner
            2. Annual City Neighborhoods' Awards Potluck Dinner
            3. Leadership College
               1. Leadership College Registration Thanks
            4. National Night Out
            5. Neighborhood Development Grant Program
            6. Neighborhood Month
            7. Virginia Statewide Neighborhood Conference
            8. Workshops & Educational Opportunities
               1. Neighborhood Leadership Workshop
               2. Neighborhood Leadership Workshop Registration
               3. Neighborhood Presidents' BFO Workshop
                  1. RSVP Thanks
            9. City of Roanoke Planning Academy
               1. Citizens' Planning Academy Registration Thanks!
         6. Request a City Service
            1. Request City Services
         7. Virginia Landlord Tenant Act
      6. Youth Services Initiative
   4. Municipal Auditing
      1. Audit Reports
         1. Archived Reports
      2. Hotline
         1. Hotline Updates
      3. Audit Committee - City
         1. Meeting Agendas
      4. Audit Committee - RCPS
         1. Agendas
      5. Code of Ethics
   5. Voter Registration & Elections
      1. Voter Registration
      2. Elections
         1. 2019 Election Information
      3. Precincts & Polling Places
      4. Important Changes to Voter ID
      5. Roanoke City Electoral Board
      6. Absentee Voting
      7. Officers of Election
      8. Becoming a Candidate
2. Elected Officials
   1. City Council
      1. Members of City Council
         1. Sherman P. Lea, Sr.
         2. Anita J. Price
         3. Michelle L. Davis
         4. Joseph L. Cobb
         5. William D. Bestpitch
         6. Djuna L. Osborne
         7. Patricia White-Boyd
      2. Roanoke Strategic Plan
      3. Council-Appointed Bodies
         1. Application and Appointment Process
         2. Application Form
         3. Vacancies
      4. Vacancies
      5. City Council Agendas
      6. Council Meeting Guidelines
      7. Watch City Council Meetings
      8. Annual Legislative Program
      9. State of the City
         1. 2018 State of the City
         2. 2017 State of the City
         3. 2016 State of the CIty
      10. Council History
      11. Ceremonial Document Request Guidelines
      12. Mayor/Council Member Event Attendance Form
      13. Sign-up Form to Speak Before City Council
   2. Clerk of Circuit Court
      1. Civil Division
         1. Concealed Handgun Permits
         2. Habitual Offenders
         3. Judgments
         4. Marriage Licenses
         5. Name Changes
         6. Notaries Public
         7. 'Trading As' Names
      2. Virginia Electronic Judicial Filing System (VJEFS
      3. Record Land Records Electronically
      4. Criminal Division
      5. Online Payments
      6. Deferred or Installment Payment Policy and Petitio
      7. Land Records/Recordings
         1. Financing Statements
      8. Disaster Preparedness
      9. Secured Remote Access
      10. Probate
          1. Probate Taxes & Fees
          2. Probates for a Personal Representative
      11. Officers of the Court Remote Access (OCRA)
      12. Public Records Room
      13. Important Notice
      14. Freedom of Information Act
   3. Commonwealth's Attorney
   4. Commissioner of the Revenue
      1. Audit Results
      2. Business License
         1. Business License Application (PDF)
         2. Business License Tax Rates
         3. New Business Monthly Reports
         4. Business change request form
      3. Business Personal Property
      4. Business Personal Property Tax Questions & Answers
      5. Local Tax Administration
         1. Registration for Tax Collection Form
         2. Printable Business Tax Forms
         3. Tax Return Instructions
         4. Admissions Tax
            1. Monthly Remittance Procedures
            2. Registration for Tax Collection Form
            3. Penalties & Interest
            4. Frequently Asked Questions
         5. Prepared Food & Beverage (Meals) Tax
            1. Monthly Remittance
            2. Penalties
         6. Consumption Tax
            1. Rate of Tax
         7. Transient Occupancy (Hotel) Tax
            1. Monthly Remittance Process
            2. Registration for Tax Collection Form
            3. Penalties & Interest
         8. Consumer Utility Tax
            1. Monthly Remittance Process
            2. Registration for Tax Collection Form
            3. Penalties
            4. Failure to Pay / Code Violations
         9. Rights-Of-Way Use Fee
         10. Helpful Links
         11. Short Term Rental
      6. Change of Address
      7. Personal Property Tax
         1. Online Personal Property Tax Registration
         2. Prorating Localities
         3. Vehicle Appraisal Form (PDF)
         4. Vehicle Decals Eliminated (PDF)
      8. Real Estate
      9. Virginia State Income Tax
      10. FOIA Request Policy
   5. Sheriff's Office
      1. Annual Reports
      2. Meet the Sheriff
      3. Organization
         1. Organization Chart
      4. Divisions
         1. Support Services Division
            1. Inmate Programs
               1. Classification Program
               2. Education Programs
               3. Healthcare Services
               4. Rehabilitation Programs
               5. Substance Abuse Program
               6. Mental Health Unit
         2. Jail Security Division
            1. Jail Programs
         3. Court Security Division
      5. Vision & Values
      6. Roanoke City Jail
         1. Deposit Inmate Money
         2. Inmate Phone System
         3. Inmate Search
         4. Jail History
         5. Video Visitation
         6. Fingerprinting
      7. Frequently Asked Questions
         1. How to Make a Commendation
         2. How to Make a Complaint
      8. Juror Information
         1. Glossary
         2. Roanoke Jurors
      9. Community Events
         1. Golf Tournament
         2. V.I.N. Etching
         3. Shred Day
         4. The Roanoke City TRIAD
      10. Job Opportunities
      11. Grants
      12. FOIA Requests
      13. Prison Rape Elimination Act (PREA)
      14. Project Lifesaver
   6. Treasurer's Office
      1. Tax Sale
         1. Bidder Qualification Program
         2. FAQs
         3. Tax Sale Process
         4. Terms of Sale
      2. Payment Methods
      3. Change of Address
      4. Citywide Accounts Receivable & Billing
      5. Downtown Service District Tax
      6. Williamson Road Service Area Tax
         1. Williamson Road Service Area Map (PDF)
      7. Personal Property Tax Relief
      8. Real Estate Taxes
      9. Dog Licenses
         1. Dangerous & Vicious Dogs
         2. Licensing Your Dog Brochure (PDF)
      10. Cigarette Tax
      11. Buying or Selling a Vehicle
      12. FOIA Request Policy
      13. Tax Calendar
      14. Taxes - Origin and Destination
      15. DMV Select
      16. DMV Connect
      17. Virginia Unclaimed Property
3. Courts
   1. Circuit Court
      1. Case Information
      2. Circuit Court Clerk
      3. Goals
      4. Jury Service
         1. Information for Roanoke Jurors
      5. Responsibilities
   2. General District Court
   3. Magistrate
   4. Juvenile & Domestic Relations District Court
4. Departments A-E
   1. Arts & Culture
      1. Artist Newsletter
      2. View Roanoke's Collection
         1. Public Art Catalogue by Image
         2. Public Art Catalogue by artist
         3. Public Art with Mapping
         4. Google Gallery of Roanoke's Public Art
      3. Recent Projects
         1. 10 Years of Public Art
         2. Gateway Mural
         3. AIR People's Choice Award
         4. Art on the Bus
         5. City in Motion - Elmwood Art Walk
         6. Inlet Art
         7. Little Free Libraries
         8. Wasena Mural
      4. Roanoke Arts Commission
      5. Current Calls to Artists
      6. Overview and History of the Public Art Program
      7. Documents
      8. Helpful links
   2. Citizen Engagement
   3. Communications
   4. E-911 Center
      1. Career Opportunities
      2. Calling 911
      3. Callers with Special Needs
      4. E-911 Center
      5. Citizens Alert Notification
      6. Emergency Contact Information
      7. Feedback
   5. Economic Development
   6. Emergency Management
      1. Glossary of Emergency Management Terms
      2. Response
         1. Emergency Operations Plan (EOP)
            1. Communications & Warning
         2. Emergency Operations Center (EOC)
            1. Evacuations & Shelters
      3. Related Links
      4. Flood Preparedness
         1. Flood Safety
         2. Flood Zone Information and Flood Insurance
         3. Preventing Flood Damage
         4. Flood Warnings
         5. Additional Information and FAQ
      5. Roanoke Valley Tier II Submittal Portal
      6. Emergency Action Plan Form
      7. Reverse 9-1-1 Registration
      8. Emergency Needs Registry
   7. Engineering
   8. Environmental Management
5. Departments F-O
   1. Finance
      1. Management and Budget
      2. Real Estate Valuation
      3. Retirement
      4. Comprehensive Annual Financial Reports
      5. Financial Policies
      6. Fee Compendium
      7. W-9 Form
   2. Fire-EMS
      1. What We Do
         1. Annual Reports
         2. Fire Marshal's Office
            1. Alarm Registration Program
            2. Inspections
               1. Building & Fire Code Board of Appeals
               2. Bulletins
               3. Permits
            3. Investigations
            4. Knox Box Program
            5. Obtaining a Fire Report
            6. Plan Reviews
               1. Fire Lane Signs
         3. Public Education
            1. Fire Escape Planning/Fire Survival
            2. Smoke Alarms
            3. Fall & Fire Prevention For Older Adults
            4. Smoking
            5. Cooking Fires
            6. Fire Extinguishers
            7. Burn Prevention
            8. Firework Safety
            9. Kids Fire Safety
            10. Carbon Monoxide
            11. Child Passenger Safety
            12. What to Do When an Emergency Vehicle Approaches
            13. Can We Find You- Are Your House Numbers Visible?
            14. Calling 9-1-1....What Should I Do?
         4. Roanoke Fire-EMS Stations
         5. HTR & Swift Water Rescue Teams
         6. HAZMAT Team
      2. Who We Are
         1. Administration
         2. Organizational Chart (PDF)
         3. Fire Department History
         4. Fallen Firefighters
         5. Mission, Vision & Values
         6. Training Center
            1. Training Division History
         7. Emergency Medical Services History
      3. Related Links
      4. Notice of Privacy Practices (PDF)
   3. General Services
      1. Sustainability
         1. City Initiatives
            1. Energy
            2. Solar Energy
            3. Curbside Recycling
            4. Green Roof
            5. Land Planning
            6. Transportation
            7. Water Quality
         2. Green Academy
         3. Tax Incentives
         4. BRITE Corporate Sponsorship
      2. Facilities Management
      3. Fleet Management
      4. Purchasing
         1. Vendor Resources
         2. Purchasing Procedures
         3. Procurement Manual (PDF)
         4. Purchasing Associations
         5. Purchasing Related Links
      5. Risk Management
         1. Driver Qualification Policy (PDF)
         2. Event Accommodations Request Form
         3. File a Claim
         4. Insurance Requirements
         5. Event Insurance Program
         6. ADA Coordinator
   4. Health
   5. Human Resources
      1. Employment Opportunities
      2. Job Position Information
         1. Classifications
         2. Pay Grades
         3. Driver Qualification Requirements
      3. Diversity
      4. Employee Health Services
      5. Municipal Volunteer Program
      6. Internship Program
   6. Human/Social Services
      1. Blue Ridge Interagency Council on Homelessness
         1. Annual Business Plan (PDF)
         2. Continuum of Care
            1. Continuum of Care Operating Guidelines (PDF)
         3. Point in Time Homeless Data
      2. Children’s Services Act
         1. City of Roanoke CSA P&P
         2. CSA Parent Guide (PDF)
         3. Frequently Asked Questions
         4. Referral Agencies
         5. Volunteer Opportunities
         6. CSA Case Manager
         7. CSA Vendors
      3. Homeless Assistance Team
         1. Central Intake - One Door
         2. Community Housing Resource Center
         3. Homelessness Prevention & Rapid Rehousing Program
      4. Juvenile Justice
      5. Social Services
         1. Application Information & Access
            1. Enterprise Customer Service Center
         2. Benefits Programs
         3. Services
            1. Foster Care & Adoption
               1. Steps to Foster Care and/or Adoption
               2. Foster Parent Resources
                  1. Pre-Service Training
               3. Frequently Asked Questions
               4. Quiz (PDF)
   7. Libraries
      1. About Us
         1. Funding
         2. Getting a Library Card
            1. ID for Library Cards
         3. Library Advisory Board
         4. Library Hours
         5. Roanoke Public Library Foundation
      2. Books, DVDs, Music & More
      3. Library Events & Programs
         1. All Library Events
         2. Storytimes
      4. Interlibrary Loan
      5. Internet Resources
      6. Small Business Resources
      7. Nonprofit Resources
         1. Funding Information Network
      8. Youth Services
         1. Kids
         2. Teens
         3. Star City Reads
      9. Law Library
         1. Legal Links
         2. Collection & Services
      10. Virginia Room
      11. Library Locations
      12. Reserve a Meeting Room
      13. Talking Book Service
          1. Currency Reader Program
   8. Management & Budget
      1. Budget Development
      2. Budget Documents
         1. FY 2020 Recommended Budget Document
         2. FY 2019 Adopted Budget Document
         3. FY 2018 Adopted Budget Document
         4. FY 2017 Adopted Budget Document
      3. Budgeting for Outcomes (about the process)
         1. The Priorities
            1. Economy
            2. Education
            3. Good Government
            4. Human Services
            5. Infrastructure
            6. Livability
            7. Safety
         2. Outside Agency Funding
      4. Capital Improvement Program
      5. Citizen Survey Results
      6. Indicators & Measures
      7. LEAN Roanoke
         1. Star City Innovators
         2. Lean Projects
   9. Neighborhood Services
6. Departments P-Z
   1. PARK Roanoke
   2. Parks & Recreation
   3. Planning, Building, & Development
      1. Construction
         1. eTRAKiT
         2. Permit Center
            1. Inspections
            2. Check Your Permit Status
            3. eTRAKiT
         3. Project Pages
            1. Building Addition, Residential
            2. Building Addition, Commercial
            3. New Commercial Building
            4. Accessory Structures, Residential
            5. Patio, driveway, sidewalk, parking space
            6. Remodel / Repair
            7. Fences & Walls
            8. Arbors & Trellises
            9. Mechanical, Electrical, Plumbing
            10. Business License Zoning Verification
            11. Home Occupations
            12. Permanent Sign
            13. Temporary Signs
            14. Swimming Pools
            15. Basic Development Plan
            16. Comprehensive Development Plan
            17. Amusement Devices
            18. Asbestos Removal
            19. Cross Connection Device - Certification
            20. Elevator
            21. Demolition
            22. Outdoor Dining
            23. Encroachment
            24. Fire System
            25. Land Disturbance
            26. Mobile / Modular Home
            27. Retaining Wall
            28. Model Plans
            29. Moving a Structure
            30. Single- and Two-Family Dwellings, New
            31. Outdoor Lighting
            32. Portable Storage Container
            33. Right-of-Way Excavation
            34. Site Utilities
            35. Storage Tank
            36. Stormwater Utility Credit
            37. Street Vending
            38. Subdivision of Land
            39. Temporary uses & events
            40. Tent / Membrane Structure
            41. Solar Energy Project
            42. Certificate of Occupancy
         4. Construction Permit Data
            1. 2016 Weekly Permit Data
            2. 2017 Weekly Permit Data
            3. 2018 Weekly Permit Data
            4. 2019 Weekly Permit Data
         5. Documents
         6. Fees
         7. Building Safety
            1. Applications & Plan Review
            2. Inspections
            3. Current Building Codes & Design Data
            4. Frequently Asked Questions
            5. Permit Center
            6. Documents
            7. Staff Directory
         8. Development Review
            1. Applications & Forms
            2. Erosion & Sediment Control Code
            3. Subdivision Code
            4. Stormwater Management Code
               1. Activities Covered by Current Ordinance
            5. Development Inspections
            6. Staff Directory
            7. Code Amendments
         9. Zoning
         10. Staff Directory
         11. Zoning Amendments
      2. Commissions
         1. Planning Commission
         2. Board of Zoning Appeals
         3. Architectural Review Board
            1. H-2 Guidelines
            2. H-1 Guidelines
            3. Frequently Asked Questions
            4. Guide to the Design Review Process (PDF)
            5. Historic District Applications
            6. Historic District Guidelines
            7. Historic District Maps
            8. Resources
         4. Roanoke Neighborhood Advocates
         5. Fair Housing Board
         6. Building & Fire Code Board of Appeals
      3. Revitalization
         1. Community Resources
            1. Neighborhood Revitalization Initiatives
               1. Melrose -Orange Target Area
               2. West End Target Area
               3. Gainsboro Neighborhood Revitalization Initiative
               4. Southeast... By Design
            2. Local Housing Programs
            3. Fair Housing
               1. Fair Housing Seminar
            4. 2019-2020 HUD Annual Plan
               1. 2019-2020 Proposed HUD Annual Plan
            5. 2015-2019 Consolidated Plan
            6. Continuum of Care Ranking Committee
            7. 2019-2020 Funding Applications
         2. Lead Safe Roanoke
            1. Qualifications and Application
            2. Request Program Information
            3. Homes Completed By Lead Safe Roanoke
            4. Is Your Home Healthy
         3. Neighborhood Revitalization Initiatives
            1. Melrose -Orange Target Area
            2. West End Target Area
            3. Gainsboro Neighborhood Revitalization Initiative
            4. Southeast... By Design
         4. Local Housing Programs
         5. Fair Housing
            1. Fair Housing Seminar
      4. Enforcement
         1. Report a Violation
         2. Weed & Trash Violations
         3. Inoperable Motor Vehicle Violations
         4. Rental Inspection Program
         5. Virginia Maintenance Code
         6. Zoning Violations
         7. Housing & Zoning Court Information
         8. Code Enforcement Zones
         9. Graffiti
         10. Crime Prevention Through Code Enforcement
      5. Plans
         1. Plan Roanoke
         2. Planning Academy
         3. Downtown Plan
         4. Vision 2001-2020
            1. Vision 2001-2020 Implementation Report
               1. Inventory of Plans & Studies
               2. Housing and Neighborhood Actions
               3. Environmental and Cultural Actions
               4. Economic Development Actions
               5. Infrastructure & Transportation
               6. Public Safety and Services
               7. People & Human Development Actions
         5. Neighborhood & Area Plans
            1. Where is my neighborhood planning area?
         6. Special Topic Plans
            1. Downtown Intermodal Study
            2. Wireless Telecommunications Policy
         7. Legacy Plans
         8. Urban Design
            1. Urban Design Manual
            2. Residential Plans Library
            3. Residential Pattern Book
            4. Street Design Guidelines
            5. Neighborhood Design District
         9. Brownfields
            1. City Involvement
            2. Grants & Funding
            3. Plans
            4. Projects
               1. Evans Paint
               2. Former Virginia Scrap Property
                  1. Action Work Plan
                  2. Cleanup Analysis
                  3. History
                  4. Site Assessments
                  5. Updates
               3. Rail Corridor Revitalization Area
               4. Riverside Center
                  1. Photo Gallery
               5. Virginian Railway Station
                  1. Cleanup Analysis
                  2. History
                  3. Public Involvement
                  4. Site Assessments
               6. Williamson Road Node Study
         10. Belmont Historic District
         11. Map Library
         12. Staff
   4. Police
      1. Career Opportunities
      2. Roanoke Police Academy
         1. About the Academy
            1. Getting Started
            2. Meet Our Staff
            3. Facilities Tour
            4. Contact Us
         2. See Yourself in Blue...
         3. Ride-Along Program (PDF)
         4. Virtual Library
      3. Department Organization
         1. Department History
            1. Fallen Officers
               1. Fallen Officer Memorial
            2. Retiree Luncheon
      4. Professional Standards Unit
         1. Investigations
      5. Animal Protection & Services Unit
      6. #RPDcommunity
         1. RPD Reads
         2. RPD Homework Helpers
         3. Art with a Cop
         4. Summer Lunch Program
         5. Lea Youth Outdoor Basketball League
      7. Crime Prevention
         1. Certified Crime Prevention Community
         2. Programs
            1. Citizen Police Academies
               1. Advanced Citizens Police Academy
               2. Citizens Police Academy
               3. Citizens Police Academy Alumni Association
               4. Citizen Police Academy Brochure (PDF)
            2. Trespass Bar Program
            3. Scrap Metal Information
         3. Prevention
         4. Safety Tips
         5. Scams 101
         6. Star City Business Watch
      8. Crime Mapping
      9. Online Forms
         1. Citizen Concerns
         2. Citizen Police Academy Application
         3. Hire an Off-Duty Police Officer
         4. Join the Star City Business Watch
         5. Property Check
         6. Start a Neighborhood Watch Group
         7. Trespass Bar Authorization Letter
      10. Request Police Records
          1. Request an Accident Report or Report Verification
          2. Police Records Request Details
          3. Police FOIA Request Form
      11. Domestic Violence Assistance
      12. Street Safe Campaign
   5. Public Works
      1. Engineering
         1. Projects
            1. Colonial Avenue VWCC Project
            2. Franklin Road Bridge Replacement
            3. Garden City Greenway
            4. Wasena Bridge Replacement
            5. Roanoke River Greenway - Segment II
            6. Williamson Road Improvements
         2. Application for New Curbing & Sidewalk Improvement
         3. Public Works Capital Improvement Projects Map
         4. Curb, Gutter & Sidewalk Improvement Map
      2. Environmental Management
         1. Environmental Policy
         2. Environmental Excellence Program
         3. Engine & Equipment Idling Policy
         4. Litter Prevention
         5. Compact Fluorescent Light Bulbs
         6. Computer and Electronics Recycling (E-Cycling)
         7. Insect/Vector-Borne Diseases
         8. Report Environmental Issues
         9. Helpful Links
      3. Solid Waste Management
         1. Services
            1. Single-Stream Recycling Information
            2. Bulk & Brush Collection
            3. Collection Schedule
            4. Refuse Collection
               1. Automated Refuse Collection
               2. Central Business District Collection
               3. Refuse Disposal
            5. Leaf Collection
            6. Solid Waste Enforcement
         2. Solid Waste Fee
         3. 2019 Collection Schedule (PDF)
         4. Holiday Collection Schedule
         5. Hazardous Waste Collection
         6. Physically Challenged Forms
         7. SWM Plan
         8. Melrose Clean Sweep
      4. Stormwater
         1. Water Quality
            1. Primary Pollutants
            2. What Can I Do?
            3. What is a Watershed?
            4. Land Use and Ecosystem Services
            5. Stream Restorations
               1. Lick Run Washington Park Restoration
            6. Bacteria Monitoring Program
         2. Capital Improvement Projects
         3. Maintenance
         4. Storm Utility Fee and Credits
            1. Understanding Your Stormwater Fee
               1. Sample Bill (PDF)
            2. Planning Your Fee Credit
               1. Roanoke Stormwater Ideabook
               2. Stormwater Utility Fee Credit Manual
               3. Application for Residential SW Credit
               4. Fee Credit Manual for Commercial Properties
               5. Instructions for SW Credit Application
         5. Municipal Separate Storm Sewer System (MS4) Permit
         6. Stormdrain Inlet Art
         7. Monitoring Precipitation
         8. Stormwater Resources
         9. Tree Tags
      5. Transportation
         1. Home
         2. Apply for a Permit
         3. Biking in Roanoke
         4. Street Lighting Program
         5. Snow Removal
         6. VDOT Transportation Projects
         7. Trucks
         8. Transportation Projects
            1. Main Street Striping Project
            2. Rectangular Rapid Flashing Beacon
            3. Neighborhood Traffic Circle
         9. WAZE CCP
      6. Guia de Servicios de Obras Publicas
   6. Purchasing
   7. Risk Management
   8. Real Estate Valuation
      1. Appeals & Board of Equalization
      2. Important Dates
      3. Property Appraisal Process
         1. Sales Comparison Approach
         2. Cost Approach
         3. Income Approach
      4. Tax Relief & Incentive Programs
         1. Tax Relief and Incentive Programs
         2. Elderly and Disabled & Disabled Veteran Homeowner
         3. Enterprise Zone
         4. Special Tax Rate on Energy Efficient Buildings
   9. Technology
      1. Technical Support
      2. Radio Technology
      3. Geographic Information Systems (GIS)
         1. Real Estate GIS
      4. Application Support
      5. Organizational Chart
      6. Strategic Planning
   10. Transportation
   11. Stormwater
   12. Solid Waste
   13. Sustainability
7. Legal Notices
   1. End-User License Agreement
   2. Privacy Policy
8. Meeting Agendas
9. Staff Directory

Visiting

Business

1. Economic Development
2. Available Sites and Buildings
3. Planning, Building, Development, and Zoning
4. Permits and Licenses
5. Taxes and Fees
6. Doing Business with Roanoke
7. Current Bids / Proposals

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