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Roanoke News

Posted on: April 22, 2019

City of Roanoke E911 Center Launches Automated Secure Alarm Protocol

The City of Roanoke E911 Center announces the recent successful installation and deployment of its Automated Secure Alarm Protocol (ASAP) system.  ASAP is part of the new Motorola Solutions PremierOne Computer Aided Dispatch (CAD) system. The city’s E911 Center is the first public safety answering point (PSAP) in southwestern Virginia with this technology.

ASAP provides for the direct exchange of information from alarm companies to the 911 Center, allowing calls to be received electronically without the need for a dispatcher to take the information over the phone.  This improves accuracy and reduces the overall time it takes for the call to be dispatched for Police and Fire units to respond. Currently, the City of Roanoke is able to receive automatic alarm notifications from the following alarm monitoring facilities: ADT Security, Affiliated Monitoring, Brinks, Guardian Protection, Protection One, Rapid Response, Richmond Alarm, Security Central, Tyco, Vector Security, and Vivint.

For more information regarding the ASAP to PSAP services, please contact the City of Roanoke’s E911 Manager, Sonya Roman at 540-853-2945 or at


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