Wireless/Cell Phones

All calls placed to 911 from wireless/cellular phones will be routed to the closest PSAP (Public Safety Answering Point). To assist the 911 dispatcher in getting you help as quickly as possible you should always stay aware of your surroundings.  When traveling look for signs indicating your location such as mile markers, major cross streets, or businesses.  When calling 911 give these to the dispatcher to help confirm your location.

Not all wireless phones provide accurate location.  Depending on your cell service provider, the type of phone you own, and your location the technology varies on how accurate a location is provided to 911.  All wireless phone users need to understand that many things can adversely effect this location technology such as:
  • Calling from inside a large building or parking garage
  • Calling from an area surrounded by large buildings
  • Traveling in a vehicle
  • Weather patterns
Other Items to Remember
  • If your cellular phone does not have a contract for service with a wireless service provider and the call gets disconnected, you must call 911 back because the dispatcher will not be able to call you back.
  • Never drive while talking or texting on your cellular phone, this can have deadly repercussions.
Internet Phone Service and other Technologies
  • Not all new phone technologies provide the same 911 services
  • Before you buy a new service ask if it is compatible with 911 and if it provides accurate location information when calling
  • If you have an internet phone service be sure to notify your service provider if you move to a different address