Social Services

Communication for Public

The Department of Social Services Office at 1510 Williamson Road NE will reopen July 6 on a limited basis for the general public 8:30 am to 4 pm. We are still able to provide most of our services via phone, e-mail, on the web or with a drop box and you are encouraged to use these if you are able. Once you arrive at our 3ml floor entrance, you will notice some changes designed to keep you and our employees safe.
• When entering, you must wear a face covering. If you need a mask, one will be provided for you. • Our staff will be wearing face covering or will be serving behind a barrier. • Hand sanitizing stations are available at the entrance to our lobby. Floor markings and signs are posted to provide reminders for physical distancing. • Customers who are able to conduct business with the department by phone or online should continue to do so in order to protect the public and our staff. There can be no more than 10 people in the lobby area waiting to be queued for service. Customers who are able to conduct business with the department by phone or online will be provided written instructions and will not be permitted into the lobby. • Tables will be positioned at our entrance to establish a checkpoint to determine if customers who enter have an appointment with a worker or if a customer is only able to be served in person. • Verifications, forms, and requests for follow up telephone contact should be submitted by mail, electronic communication, or left in the department drop box located just off the elevator on the 3rd floor at 1510 Williamson Road NE between 8 am and 5 pm. • You may apply for benefits online at, by phone at 1-855-635-4370, or for Medical Assistance only at 1-855-242-8282 (TDD: 1-888-221-1590). • For replacement EBT card, you may call 1-866-281-2448 to have the card mailed to you by the EBT vendor. To have the card mailed to you from the department’s issuance office, please contact your worker. • Citizens may reach staff by contacting their worker via e-mail or by phone. If you do not know your worker’s name, you may call the agency switchboard at 853-2591. • Child Protective Service and Adult Protective Services referrals can be made by calling our hotline at 853-2245.


The Mission of the Department of Social Services is to help the citizens of our Community achieve a realistic and attainable level of self-sufficiency within a safe, healthy environment. We will accomplish this by using our strengths and resources in a caring, professional manner, while providing a network of protection, support, and temporary financial assistance.


The Department of Social Services provides a wide array of mandated and non-mandated services to the citizens of Roanoke. These services include a network of protective, supportive, and temporary financial services that assist citizens with achieving a realistic and attainable level of self-sufficiency. These services include Benefit (Eligibility) Programs, Service Programs, Employment Services, and Training Services.

Additional Contact Information

  • Steven Martin, Director of Human/Social Services:  540-853-2894
  • Jennifer Barnes, Benefit Program Manager:  540-853-2704
  • Susan Reese, Social Work Manager:  540-853-2427
  • Meredith Burger, Human Services Business Administrator:  540-853-2181