More About What We Do


Homeless Assistance Team (HAT) members search for new homeless sites in the thickets, under bridges and in alleyways and respond to reported homeless sightings on a daily basis. The Team conducts shelter and street sweeps weekly. Sweeps consist of visiting all area emergency shelters to offer assistance to working homeless and others that may not know about HAT services. Street sweeps are conducted weekly from 1 p.m. until 4 p.m., or periodically from 5 a.m. until 7 a.m. to locate persons residing in areas not designed for sleeping.

Case Management

HAT provides guidance to homeless persons as they work on a service plan to define the cause of homelessness and develop goals, objectives and steps to address those issues. The team directs clients to supportive services that will best assist them in attaining permanent housing. Case managers who are very familiar with community resources make appropriate referrals.

Supportive Services

These services, which are provided by Human Services and other agencies in the community, have served more than 1,800 clients. Clients received counsel for housing and were given transportation, photo ID, food, clothing, prescriptions, financial management counseling and other services.

Homelessness in the Roanoke Valley

The Roanoke Regional Task Force on Homelessness monitors issues facing Roanoke's homeless population. According to the latest survey, each night in the Roanoke Valley, an estimated 311 homeless people reside in emergency shelters, transitional housing facilities, treatment centers, and in other areas not designed for sleeping. The Blue Ridge Continuum of Care outlines services available to address the needs of the homeless, as well as identifies gaps in services that impact the plight of the homeless.

Surveys outlining homelessness in the valley are available on Point in Time Homeless Data from 1989 to 2018. The additional survey information can be found at


How the Community Can Help

Welcome Home Baskets provide necessary household items for persons transitioning from homelessness to permanent housing. Clients in transition have need of the following items:
  • Alarm clock
  • All-purpose cleaner
  • Brooms
  • Dish soap
  • Dish towels
  • Laundry detergent
  • Light bulbs
  • Mop
  • Paper towels
  • Shower curtains and liners
  • Spray disinfectants
Bedding and towels are frequently needed as well. If you are interested in making a donation, please call 540-853-1715.

Homeless Resources

Resources to assist homeless individuals and families in Roanoke include emergency shelters, transitional housing and supportive services.