Central Intake - One Door


The community is dedicated to the overall goal of assisting families and individuals to obtain and maintain housing stability. Central Intake acts as a single entry point for all sub-populations. It provides services that are tailored to meet the needs of those who are homeless or at risk of homelessness by utilizing a comprehensive referral system in collaboration with community services providers.


Collect Data - Central intake maximizes the efficiency of the shelter system and allows for accurate data collection. Ease of Access - Conveniently located on public bus route; handicapped accessible and convenient hours of operation. Assessment and Screening - Each client is assessed for financial needs and housing barriers; a process that reduces duplicate intake at partnering agencies.

Each client is screened for homeless prevention/diversion and rapid re-housing funding. If neither program is suitable for the client, Central Intake staff will help the client explore alternative options. Coordinated Referral - Based on the client’s individual needs and circumstances, well trained staff will refer the individual to partnering agencies who may assist the individual/family; this cuts time by leading the individual to the resources and informing them of services in the community that are most appropriate to address their needs. Community Collaboration  - Central Intake offers collaboration among human services agencies and nonprofits.

About Central Intake

The new grant is supported by funding from the VA Department of Housing and Community Development and the City of Roanoke.

Central Intake is an entry point to homeless and homeless prevention services for families and individuals who are homeless or at-risk of homelessness. Central Intake–One Door is the access point for homeless and homeless prevention services and is conveniently located in an office that affords clients with the following additional services:

Street Outreach

  • Basic household items
  • Bus tokens
  • Contacts/engagements
  • Intake and assessment
  • Referrals
  • Rx assistance
  • Security deposits

Homeless Prevention

  • Rental assistance/arrears
  • Security and utility deposits
  • Utility assistance

Rapid Rehousing

  • Case management
  • Credit repair
  • Housing search