How we'll operate during the COVID-19 Emergency

Updated July 2, 2020.  As Municipal Facilities begin to reopen on July 6th, we will continue to perform the majority of our customer interactions remotely.  WE ARE NOT OPEN TO WALK-IN CUSTOMERS. 

Many Planning, Building, & Development staff are still working remotely and in the field to serve you. Office and field operations are continuing as indicated below.  

Email remains the most reliable form of communication with department personnel. General inquiries may be sent to planning@roanokeva.gov.  All messages to our email and our phones are monitored regularly throughout the day.

Permit Center

We are maintaining operations and are prepared to handle all construction permit applications and transactions remotely.  For the most up to date information, click here.

All permit application forms can be accessed here: https://www.roanokeva.gov/1157/Documents

Information about applying for permits: https://www.roanokeva.gov/1134/Project-Pages

Email applications to permitcenter@roanokeva.gov

Use eTRAKiT once a permit number is assigned.  You can check the status online and make payments online at roanokeweb.roanokeva.gov/etrakit/.   

Other Payment Options – Email us at permitcenter@roanokeva.gov and request an invoice. Then:

1) Mail check and invoice to the Permit Center (215 Church Ave. SW, Room 170, Roanoke, VA 24011), or

 2) Place check and invoice in the Treasurer’s Payment Drop Box near the Church Avenue Entrance to the Municipal Building. 

If using the drop box, please write "Permit Center" on the outside of the envelope.

Inspections can be requested with the eTRAKiT application.

For assistance with a permit, call the Permit Center at (540) 853-1090.

Building plan review and development plan review

We will continue plan review operations and will conduct communications remotely by phone, email, and Zoom meetings. Contact your plan reviewer directly for inquiries and consultation.

Building Inspections

Field personnel will continue construction inspection operations as normal with appropriate precautions. We are exploring the use of virtual inspection applications for less complex projects.

As usual, inspections can be scheduled online at roanokeweb.roanokeva.gov/etrakit/ or by phone at (540)853-1090.

Contact your project’s inspector directly for inquiries and consultation.

Construction Site Inspections

Field personnel will continue construction inspection operations as normal with appropriate safety precautions.

Contact your project’s inspector directly for inquiries and consultation.

Code Enforcement

Code Enforcement will continue most field and office operations.  Interior inspection of vacant rental units will continue. Occupied units may be inspected at the discretion of inspection staff.

Deadlines for compliance will be extended as warranted by the inspector handling your case. However, since we are often dealing with public health and safety issues, we will maintain reasonable diligence to get issues resolved. If you have received a notice of violation, please contact the inspector listed on your notice to discuss compliance plans.

One of three options for the general citizen request line (853-2000) is answered by Code Enforcement administrative staff.  If the customer does not select an option, the line then rings to the Code Enforcement office. This arrangement will continue as usual.

General information on Code Enforcement: https://www.roanokeva.gov/2059/Enforcement

Inquiries to planning@roanokeva.gov  or call (540) 853-2344.

Planning Commission, Board of Zoning Appeals, Architectural Review Board

Rezonings, special exceptions, and other land use cases require us to hold public meetings. Currently, those meetings are held virtually, through electronic communication means, and we have made arrangements to gather citizen comment via phone at (540)853-1730 or email at planning@roanokeva.gov or through virtual attendance by registration.   In addition, staff continues to provide consultation for new requests.

Email contact:

planning@roanokeva.gov

Planning Administration: (540) 853-1730

HUD Community Resources and Lead Safe Roanoke

These offices will continue operations and will conduct communications with applicants remotely by phone, email, and Zoom meetings. Home inspections considered essential may continue with staff taking appropriate safety precautions.

Comprehensive Plan

One of the department’s biggest projects over past two years has been developing a new comprehensive plan. The plan has been developed with extensive public involvement. More information about City Plan 2040 can be found at planroanoke.org.