Coronavirus/COVID-19 Update

Outreach Programs and Station Visitors

Roanoke Fire-EMS is committed to the health and safety of our personnel, community and our patients. In a proactive effort to limit the spread of the Coronavirus (COVID-19) our department will begin temporary changes that will affect our every day operations. 

Public Education- We have a few options for public education, you can request access to our virtual classroom by reaching out to, or an in-person fire truck visit. Fire truck visits may only be requested by schools/day cares. Fire-EMS personnel will be wearing masks and a perimeter will be set up around the truck to maintain social distancing. Community members are not permitted on the fire trucks. 

Special Event Celebrations- While we are not able to be there physically, we would love to be with you virtually. You can request a personalized video shout out of our firefighters for your special event. You must fill out a form located at the bottom of this page under the "quick links" section called "Request a Shout Out".

• Station Tours/ Drop-in Visits are NOT permitted- Virtual station tours and educational videos have been posted to our YouTube Channel, join us for a virtual "visit":

Conducting Virtual Child Safety Seat Installations- Our partners with Carilion Children's for those who need a car seat installed, reach out to Jill Lucas Drakeford, Community Health Educator and a National Certified Car Seat Technician at (540) 981-8075 or 

Smoke Alarm Installations- To request a free smoke alarms use the "quick link" form at the bottom of the page to request a smoke alarm, a member of our personnel will be in contact with you to come pick them up. We are not conducting in-home visits at this time. 

Fire/EMS Reports and Permits

The Roanoke Fire-EMS Administration Office, located at 713 3rd St SW 24016, is now open to the public. While our administrative services, such as fire/ems reports, permits, etc. are now available in-person at our office, we still encourage use of our online services listed below. Some reports require in-person pick up, in these instances we ask that you set up a meeting with our administration so we can have paper work ready for you upon arrival, call (540-853-2327) to set up a time to come in. In addition, we ask that those who enter our building adhere to VDH and CDC guidelines for public spaces.

Online services available-

EMS reports can be requested by email (, phone (540-853-2327) or fax (540-853-1172).

Fire reports can be requested through our Fire Marshal’s Office by email (, phone (540-853-2795) or fax (540-853-1172).

Permit applications can be found on our website at:, and should be submitted through our Fire Marshal’s Office by email ( or fax (540-853-1172). For questions about our permit process, call our Fire Marshal’s Office (540-853-2795).

Thank you for helping keep our personnel and community safe. We appreciate your understanding and cooperation during this time. 

For more information on the Coronavirus (COVID-19) and its state impact, refer to the Virginia Department of Health website:

For more information on the City of Roanoke's response to the Coronavirus (COVID-19) refer to the City's dedicated web-page:


About Roanoke Fire-EMS

The City of Roanoke’s Department of Fire-EMS’ mission is to foster a diverse, inclusive and innovative workforce that proudly serves the residents, citizens and visitors of Roanoke by protecting lives and property with professionalism, integrity and respect. With a leadership philosophy that strives to invest in, empower, and hold each other accountable to accomplish our team’s mission, Roanoke Fire-EMS values commitment, courtesy and compassion. 

Roanoke Fire-EMS is a full-service fire and emergency medical service agency providing:

  • Fire suppression services
  • Basic and advanced pre-hospital life support
  • Fire prevention and community risk reduction education programs
  • Fire investigations
  • Heavy tactical rescue (HTR)
  • Swift water rescue (SWR)
  • Regional Hazardous Materials Team
  • Vehicle extrication
  • Emergency Management

In addition to housing firefighting and EMS personnel and apparatus, Fire-EMS stations are neighborhood resources. Fire-EMS personnel at these sites help distribute important city documents, teach about fire and life safety, and provide a safe place for lost children and adults.