Outreach Programs and Station Visitors
Roanoke Fire-EMS is committed to the health and safety of our personnel, community and our patients. In a proactive effort to limit the spread of the Coronavirus (COVID-19) our department will begin temporary changes that will affect our every day operations.
• Public Events/Parades are not permitted- While we are not able to be there physically, we would love to be with you virtually. You can request a personalized video shout out of our firefighters for your special event. You must fill out a form located at the bottom of this page under the "quick links" section called "Request a Shout Out".
• Station Tours/ Drop-in Visits are not permitted- Virtual station tours and educational videos have been posted to our YouTube Channel, join us for a virtual "visit": https://www.youtube.com/channel/UClrAMi014eBHXyzV-BIt6EA?view_as=subscriber
• Conducting Virtual Child Safety Seat Installations- Our partners with Carilion Children's have made virtual car seat assistance available for those needing help, reach out to Jill Lucas Drakeford, Community Health Educator and a National Certified Car Seat Technician at (540) 981-8075 or firstname.lastname@example.org.
• Smoke Alarm Installations- Use the quick link at the bottom of the page to request a smoke alarm and we will add you to our waiting list for when the program resumes.
Fire/EMS Reports and Permits
The Roanoke Fire-EMS Administration Office, located at 713 3rd St SW 24016, is now open to the public. While our administrative services, such as fire/ems reports, permits, etc. are now available in-person at our office, we still encourage use of our online services listed below. Some reports require in-person pick up, in these instances we ask that you set up a meeting with our administration so we can have paper work ready for you upon arrival, call (540-853-2327) to set up a time to come in. In addition, we ask that those who enter our building adhere to VDH and CDC guidelines for public spaces.
Online services available-
EMS reports can be requested by email (email@example.com), phone (540-853-2327) or fax (540-853-1172).
Fire reports can be requested through our Fire Marshal’s Office by email (firstname.lastname@example.org), phone (540-853-2795) or fax (540-853-1172).
Permit applications can be found on our website at: https://roanokeva.gov/712/Permits, and should be submitted through our Fire Marshal’s Office by email (email@example.com) or fax (540-853-1172). For questions about our permit process, call our Fire Marshal’s Office (540-853-2795).
Thank you for helping keep our personnel and community safe. We appreciate your understanding and cooperation during this time.
For more information on the Coronavirus (COVID-19) and its state impact, refer to the Virginia Department of Health website: http://www.vdh.virginia.gov/surveillance-and-investigation/novel-coronavirus/
For more information on the City of Roanoke's response to the Coronavirus (COVID-19) refer to the City's dedicated web-page: https://www.roanokeva.gov/2566/Coronavirus-COVID-19
About Roanoke Fire-EMS
The City of Roanoke’s Department of Fire-EMS’ mission is to foster a diverse, inclusive and innovative workforce that proudly serves the residents, citizens and visitors of Roanoke by protecting lives and property with professionalism, integrity and respect. With a leadership philosophy that strives to invest in, empower, and hold each other accountable to accomplish our team’s mission, Roanoke Fire-EMS values commitment, courtesy and compassion.
Roanoke Fire-EMS is a full-service fire and emergency medical service agency providing:
- Fire suppression services
- Basic and advanced pre-hospital life support
- Fire prevention and community risk reduction education programs
- Fire investigations
- Heavy tactical rescue (HTR)
- Swift water rescue (SWR)
- Regional Hazardous Materials Team
- Vehicle extrication
- Emergency Management
In addition to housing firefighting and EMS personnel and apparatus, Fire-EMS stations are neighborhood resources. Fire-EMS personnel at these sites help distribute important city documents, teach about fire and life safety, and provide a safe place for lost children and adults.