Coronavirus/COVID-19 Update

Outreach Programs and Station Visitors

Roanoke Fire-EMS is committed to the health and safety of our personnel, community and our patients. In a proactive effort to limit the spread of the Coronavirus (COVID-19) our department will begin temporary changes that will affect our every day operations. 

Public Education- We are unable to participate in in-person Public Education events at this time, this is to protect our personnel and members of the public. Roanoke Fire-EMS has a virtual classroom available for lesson plans and activities fit for all ages. You can request access to our virtual classroom by reaching out to You may also check our YouTube page (listed below) for additional educational videos. 

Special Event Celebrations- While we are not able to be there physically, we would love to be with you virtually. You can request a personalized video shout out of our firefighters for your special event. You must fill out a form located at the bottom of this page under the "quick links" section called "Request a Shout Out".

• Station Tours/ Drop-in Visits are NOT permitted- Virtual station tours and educational videos have been posted to our YouTube Channel, join us for a virtual "visit":

Conducting Virtual Child Safety Seat Installations- Our partners with Carilion Children's are available for those who need a car seat installed, reach out to Jill Lucas Drakeford, Community Health Educator and a National Certified Car Seat Technician at (540) 981-8075 or 

Smoke Alarm Installations- To request a free smoke alarms use the "quick link" form at the bottom of the page to request a smoke alarm, a member of our personnel will be in contact with you to come pick them up. We are not conducting in-home visits at this time. 

Fire/EMS Reports and Permits

The Roanoke Fire-EMS Administration Office, located at 713 3rd St SW 24016, is now open to the public. While our administrative services, such as fire/ems reports, permits, etc. are now available in-person at our office, we still encourage use of our online services listed below. Some reports require in-person pick up, in these instances we ask that you set up a meeting with our administration so we can have paper work ready for you upon arrival, call (540-853-2327) to set up a time to come in. In addition, we ask that those who enter our building adhere to VDH and CDC guidelines for public spaces.

Online services available-

EMS reports can be requested by email (, phone (540-853-2327) or fax (540-853-1172).

Fire reports can be requested through our Fire Marshal’s Office by email (, phone (540-853-2795) or fax (540-853-1172).

Permit applications can be found on our website at:, and should be submitted through our Fire Marshal’s Office by email ( or fax (540-853-1172). For questions about our permit process, call our Fire Marshal’s Office (540-853-2795).

Thank you for helping keep our personnel and community safe. We appreciate your understanding and cooperation during this time. 

For more information on the Coronavirus (COVID-19) and its state impact, refer to the Virginia Department of Health website:

For more information on the City of Roanoke's response to the Coronavirus (COVID-19) refer to the City's dedicated web-page:


About Roanoke Fire-EMS

The City of Roanoke’s Department of Fire-EMS’ mission is to foster a diverse, inclusive and innovative workforce that proudly serves the residents, citizens and visitors of Roanoke by protecting lives and property with professionalism, integrity and respect. With a leadership philosophy that strives to invest in, empower, and hold each other accountable to accomplish our team’s mission, Roanoke Fire-EMS values commitment, courtesy and compassion. 

Roanoke Fire-EMS is a full-service fire and emergency medical service agency providing:

  • Fire suppression services
  • Basic and advanced pre-hospital life support
  • Fire prevention and community risk reduction education programs
  • Fire investigations
  • Heavy tactical rescue (HTR)
  • Swift water rescue (SWR)
  • Regional Hazardous Materials Team
  • Vehicle extrication
  • Emergency Management

In addition to housing firefighting and EMS personnel and apparatus, Fire-EMS stations are neighborhood resources. Fire-EMS personnel at these sites help distribute important city documents, teach about fire and life safety, and provide a safe place for lost children and adults.