Lean Projects

Cohort 1: Round 1 (PDF)
Start Date: February 2013
Project Names Department Status
Sale of City-Owned Property Economic Development Complete
Get on Board Human Resources Complete
Intelligence-Led Policing Police Complete
Public Assembly Permit Process Public Works Complete
Inter-Library Loan Process Libraries Complete
Construction Permitting for Single Family Homes Planning Complete
Park Restroom Cleaning Parks and Recreation Complete


Cohort 1: Round 2 (PDF)

Start Date: May 2013
Project Names Department Status
Physically Challenged Service Solid Waste Management Complete
E-911 Hiring Process E911 Complete
Get on Board II Human Resources Complete
Street Closure Notification Public Works Complete
Intelligence-Led Policing (2&3) Police Complete
Temporary CO Tracking Planning Complete
Streamline GIS Support for Real Estate Valuation GIS and R/E Valuation Complete
Cards Payable Processing Finance & Purchasing Complete
Benefit Programs Printing Reduction Project Human Services Complete
Creating and Re-Creating Excellence within the Benefits Programs Staff Human Services Complete
Inter-Library Loan Process (Lending ) and Circulation of Audiovisual Materials Libraries Complete


Cohort 2: Round 1 (PDF)

Start Date: October 2013
Project Names Department Status
Business and Training Expense Guideline Improvement Project Management & Budget Complete
Cost Accounting Process Improvement Project Management & Budget Complete
Municipal Volunteer Program Human Resources Complete
Extended Oil Change Interval Project Fleet Management Pending
Streamline Animal Control Administrative Processes Police Complete
Road kill Management Project Transportation Division Complete


Cohort 2: Round 2 (PDF)

Start Date: February 2014
Project Name Department Status
Encroachment Permitting Process Planning Pending
Fire/EMS Inventory Supply and Management System Fire/ EMS Complete
Annual Mowing Contract for Maintenance of Roanoke Redevelopement & Housing Authority Transportation Division Complete
Office Supplies Reorganization City Clerk's Office Complete
Property Maintenance Improvement Project Code Enforcement Complete
Streamline Animal Control Administrative Processes Police Complete
Standardized Resource Parent Files Human Services Complete
Streamline E-911 Scheduling Processes E-911 Pending
Sales Verification Form Real Estate Valuation Complete
Streamline HUD Historic and Environmental Reviews Neighborhood Services Pending
Business and Training Expense Guideline Improvement Project Management and Budget Complete
Improving Process for Changing Benefits Coverages Human Resources Pending
Asbestos Abatement Planning Response Environmental Management Complete
Erosion and Sediment Control Inspections Process Planning Complete
Automation of Vehicle Daily Checklists Fire/EMS Complete


Lean Six Sigma Projects

Cohort 3 (PDF)

Start Date: October 2014
Project Name Department Status
Language Management Solutions Fire/EMS Complete
Improve Lien Process Finance Pending
Increase On-line Applications through DSS Front End Unit Human Services Complete
Increase Percentage of Online  Benefit Program Renewals Human Services Complete
Streamline SWM Code Enforcement Processes and Evaluate Mobile Technology Solid Waste Management (SWM) Complete
Streamline the FMLA Workflow Human Resources Pending
Streamline the Patrol Shift Change Function Police Pending
Sustainability and Safety Custodial Services Pending
Reduce Cycle Time for Reviewing Development Plans Planning Pending
Streamline Administrative Activities of Council Appointed Boards Planning Pending
Streamline Medicaid Case Enrollment Process Human Services Complete
Improve Pothole Repair Process Transportation Pending
Streamline Medicaid Case Enrollment Process Human Services Complete
Improve Pothole Repair Process Transportation Pending
Streamline Real Estate Tax Sale Process City Attorney's Office Pending
Centralization of Bi-weekly HR Transaction Processing Human Resources Pending
Oil Sampling Analysis Fleet Management Pending
Water Conservation Analysis Environmental Management Pending
Child Care Wait List Human Services Pending