Privacy Policy

It is the policy of the city of Roanoke that personal information about you will be collected only to the extent necessary to provide the services or benefits you desire; only appropriate information will be collected; and you will be given the reason the information is collected and be able to examine any related personal records about you which are maintained by the city. In order to use certain services offered at Roanokeva.gov, you may be required to submit personal information about yourself. This information may include, but is not limited to, your name, address, account number, property information, and other information used to identify your relationship with the city. This information will be safeguarded in compliance with the laws of the Commonwealth of Virginia. Should you desire not to provide this information, we may not be able to offer you the services you desire.

Certain parts of Roanokeva.gov and may make use of the web technology commonly known as cookies to enhance the services provided to you. You may disable cookies in the preferences of your web browser, but the services relying on cookies may not function correctly if you do. Certain information about you will be automatically recorded by virtue of your use of Roanokeva.gov. This information includes the Internet Protocol (IP) address of your computer, the parts of this website you visited, the type of web browser you used, and the dates and times of your visits. No personal information (such as your name or email address) is automatically recorded when you visit this site.


Although the city of Roanoke will not initiate the release of information about you to other individuals or agencies without your knowledge and consent, you should be aware the city may be required by law to release certain information about you under certain circumstances. The city of Roanoke will strictly comply with the provisions of the Virginia Privacy Protection Act and the Virginia of Information Act in this regard, as well as with all other laws and court orders governing the release of your information. Personal information, including your electronic mail addresses, you furnish to the city for the purpose of receiving electronic mail from the city (such as through the MyRoanoke service or iROANOKE), may be withheld from third parties upon your request.

Users of these websites are responsible for checking the accuracy, completeness, currency and/or suitability of all information. The City of Roanoke makes no representations, guarantees, or warranties as to the accuracy, completeness, currency, or suitability of the information provided via these websites. While we make every effort to ensure the accuracy of the information contained herein, we are fallible. The City of Roanoke specifically disclaims any and all liability for any claims or damages that may result from providing any of the City of Roanoke websites or the information it contains, including any websites maintained by third parties and linked to the City of Roanoke websites. The responsibility for content rests with the organizations who are providing the information. The inclusion of links from these sites does not imply endorsement by the City of Roanoke. Specific questions regarding any content should be directed to the appropriate organization and not necessarily to the City of Roanoke.

The City of Roanoke makes no effort to independently verify, and does not exert editorial control over, information on pages outside of the City of Roanoke domains. The City of Roanoke does not endorse any of the products, vendors, consultants, or documentation referenced in these websites. Any mention of vendors, products, or services is for informational purposes only.